Refund Policy

While we do not issue refunds, we’ll accept exchanges or issue store credit for full priced items that are unworn, unwashed merchandise with original store tags attached and in original packaging within 14 days of purchase.  

Any reduced-priced merchandise, plus pantry, apothecary, intimates, Dusk crystals & candles vintage items are FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

*Charlotte Stone Shoes can only be exchanged within the brand for style, size or color variations.

If an item becomes damaged or broken after the return window, we will attempt to work with the designer to assist with repairs, provide replacement hardware, or provide other assistance to the extent these services are available from the designer. Unfortunately, we cannot provide a complete replacement or refund for an unrepairable product unless the designer is willing to replace or reimburse the product.

To complete your exchange, we require a receipt or proof of purchase. All items must be returned in their original condition, (unworn, unused, unblemished, unwashed, unaltered, with original tags attached, in original packaging, not damaged in return shipping). Shipping fees are non-refundable and the customer must pay for the return shipping if looking to exchange an item.

Thank you for understanding and supporting our collective of independent designers, creatives & local artisans. 

In Store Pick-up

We offer free in store pick-up. Just select Local Pick Up during checkout to avoid shipping fees and to pick your order up at our brick-and-mortar shop in Ventura. In-store pick up orders are processed within 2 business days pending item availability and payment verification. We aim to have your items available to you shortly after your purchase and sooner than 2 business days (usually within 24 hrs) and will email you as soon as your item will be ready for pick-up. We're in the shop Tuesday-Saturday from 11am-5pm & Sunday from 12-5pm.

Other Returns

If your item arrives damaged, or we made a mistake on your order, please contact us within 3 days of receiving the item along with images of the issue at hand. If the item arrives broken please send images of the box and the broken items. Please note, we must receive the damaged/defective item before we can process an exchange, credit, or refund.

Shipping
To return your product for exchange, you should mail your product to:

Findings Market

Attn: Returns

27 S. Oak St.,

Ventura, CA 93001, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Returns will be processed within 3-5 business days upon approval. We will send you a confirmation email once we process the return / issue a store credit.